Support

How We Can Help

Aitihasik helps you scan inscriptions, explore temple heritage, and study historical context through AI-assisted research tools. If something is not working as expected, contact support and include your device model, app version, and a short description of the issue.

Contact Support

Email us for account, scanner, subscription, or data-deletion help:

Scanner troubleshooting

New scans need an internet connection. If analysis fails, keep your original photograph and retry later. A failed request should not produce a fabricated result. You can continue browsing heritage information while the analysis service is unavailable.

• Camera denied: allow camera access in device settings or choose a photo from your library.
• Blurred writing: photograph the full object, then take a straight-on detail image without touching the surface.
• Unreadable text: retain uncertain letters as uncertain; compare with a published reading before citation.
• For a repeated failure, send the time, device model, app version, and error message to support. Do not include passwords or payment details.

Free scans and Premium

Guests can complete up to 3 scans. Linking a supported sign-in provider raises that account's allowance to 10 total free scans, including those already used, not 10 additional scans. Existing accounts retain their own usage. These limits do not refill daily or monthly. Deleting saved history does not reset usage. Premium unlocks unlimited scans; its current price, renewal period, and terms appear in the native purchase flow. If access verification is unavailable, retry or restore an existing purchase rather than purchasing again.

Subscriptions & Purchases

Aitihasik Premium unlocks unlimited scans, all supported languages beyond English and Hindi, and export/share tools. If a purchase does not appear in the app, open Profile → Premium and tap Restore Purchases.

Use the same Apple or Google store account that made the purchase. Cancellation is managed by the store and does not happen automatically when you delete your Aitihasik account. If restore fails, keep the store receipt and contact support.

Account & Data Deletion

You can delete your account from the app profile screen. You can also use the web deletion instructions if you need help removing account data.

Privacy & Safety

Scanner images are used to provide analysis results. For details about data collection, storage, and deletion rights, read the privacy policy.